Support
Thank you for using Visual Staff Scheduler Premier (VSS Premier) employee scheduling software. The resources below will assist you with:
Software Updates
The software update addresses compatibility issues discovered since the release of the software. Download the update file before calling technical support.
VSS Premier 14.0 Update (single- or multi-user) – currently, no updates are available for this product.
Learning Resources
Product Tutorials
Watch concise and easy-to-follow product demonstrations to optimize the features in VSS Premier staff scheduling software.
View the list of tutorials
User Guide
Review the User Guide to learn how to use our employee scheduling software to its full potential. You can access the User Guide
by selecting User Guide in the Help menu within the software, or downloading the User Guide directly from this website. You can print the User Guide and use it as your learning tutorial.
Download VSS Premier 14.0 User Guide (.pdf, 1.3MB)
To view PDF files, you need Adobe Acrobat installed on your computer. If you don't already have the Acrobat Reader, download it now free of charge from Adobe.
In-product Help
Press the F1 button anywhere within VSS Premier for instant "how to" instructions. You can also access topic specific help text by selecting Help > Contents in your software.
Technical Support
ABS provides FREE technical support for 90 days from date of purchase to registered users of Visual Staff Scheduler Premier 14.0.
If you purchased a Support Plan or an Annual Software Enhancement Plan, you are entitled to technical assistance
at no charge. Otherwise, there is a $35.00 fee per incident (charged to a credit card).
ABS does not provide technical support for prior (non-current) versions of Visual Staff Scheduler Premier. If you require support for a prior (non-current) version of Visual Staff Scheduler Premier,
you will be required to upgrade to the current version first. Due to rapid changes in technology, ABS only maintains the most current versions of its software titles.
Hours of Operation
8:00 a.m. to 5:00 p.m. Central time, Monday through Friday.
Contact Support
By phone: 1-701-235-5226
By e-mail: submit support request form
