Frequently Asked Questions
These answers to Frequently Asked Questions will help you optimize Customer Appointment Manager features.
How do I customize the appointment form or customer form?
How do I print the screen or print appointments in a calendar format?
How do I create & send customized letters to my customers?
How do I view all appointments for a specific customer or all of my customers?
How do I schedule employee days off?
How do I schedule repeat appointments?
How do I customize the appointment form or customer form?
Use definable fields to store information important to you and your business. Five custom fields can be added to the customer record and five custom fields can be added to the appointment window.
Here's how: File > Custom Fields > Add > Select Customer or Appointment form > Enter caption/name > Select data type > Enter field length. Note: if you entered a selection list, you will need to type your selections into the list area.
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How do I print the screen or print appointments in a calendar format?
Print a snapshot of the day, week or month and share what you see in the appointment scheduling worksheet.
Here's how: Select the Day or Week View by clicking on the appropriate icon on the toolbar > File > Print > choose Same as on screen or One employee per page > Preview or Print.
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How do I create & send customized letters to my customers?
Using Microsoft® Word® you can create and customize your own letters populated by various fields from your Customer Appointment Manager database. Invite customers to an open house, send out a special promotion, or request customers who have not scheduled an appointment for some time to come back - the possibilities are endless!
Here's how: Tools > Letters > Create/Edit > New > Name the document > Customize your letter with options from the CAM Merge Files dropdown. Don't forget to save your work!
To publish letters go to Tools > Letters > Publish > Choose the customer options you need > Select the name of the letter to publish > Click Publish and a Microsoft® Word® file will open with the published letters > Print the letters or save the file for later use.
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How do I view all appointments for a specific customer or all of my customers?
Create a Customer History Report to view previous appointments, services and preferences for specific customers.
Here's how: Reports > Appointments by Customer > Name the report > Select the customer(s) > Select the desired date option or choose a custom date range > Select Status to include on the report > Select additional fields you would like to include on the report > Choose formatting and sorting options > Preview or Print.
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How do I schedule employee days off?
Access Employee Maintenance when planning for regularly scheduled days off (i.e. if an employee has every Monday off). If employee schedules change frequently, simply book an appointment and check the "All day" check box in the appointment form.
Here's how: File > Employee Maintenance > Select employee > Click Edit > Work Schedule tab > leave start and end fields blank to indicate day(s) off.
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How do I schedule repeat appointments?
Customer Appointment Manager gives you the ability to schedule repeating appointments for your customers.
Here's how: Schedule a new appointment or open an existing appointment > Select Repeat appt > Click Edit > Select the date(s) for the next appointment(s) by clicking within the calendar boxes. Note: To quickly select repeating days (i.e. every Wednesday within a month), simply click on the first letter of that day (i.e. the “W” in Wednesday). On the calendar, dark gray boxes indicate days the selected employee is unavailable, and red dates indicate Sundays or holidays.
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Don't see your question on the list?
Check the Help > Contents menu in the Customer Appointment Manager application for in-product help files. You can also quickly access topic-specific help by pressing the F1 key anywhere in the Customer Appointment Manager application for contents related to the screen you are using.
We're happy to help. Please call us at 1-800-874-8801, or e-mail us at sales@abs-usa.com, or review Help > Contents within Customer Appointment Manager for answers to your questions.
