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Customer service is extremely important in any service-based industry, such as accounting, clinics and dentist offices, law firms, pet grooming services, tutoring centers, and salons/spas. Customer service starts at the beginning of any encounter with a new customer and lasts long after they’ve left the building. While a positive attitude and the ability to fulfill customers’ needs are a couple of the main ways your employees can maintain good relationships with clientele, there are also little ways to perfect the professionalism in your office. It’s easy to improve customer service with simple and efficient appointment scheduling processes.

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Customize Your Appointment Scheduler Software

Posted on September 24, 2013

When considering a new software program for your small business it’s common to want to modify it specifically for you, your employees, and your company. It’s a justifiable concern since many out-of-the-box, PC-based software are rigid, WYSIWYG (What You See If What You Get) programs. However, we’ve designed our programs so you’ll be able to customize your appointment scheduler software. 

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It’s common to find yourself doing the same things over and over again only because that’s the way they’ve always been done. It’s easy to become settled into a business process without taking the time to reflect and ask yourself “why am I doing this,” or “is there a better way to do this?” Collecting data and record keeping are regular daily tasks for most service-based businesses. Do you find yourself collecting lots of customer information, but then never doing anything with it? You could have a treasure trove of useful data in your appointment scheduling software. 

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Brian works for Absolute Air Heating & Air Conditioning in Utah and uses Customer Appointment Manager Pro for all their appointment scheduling. 

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Why is customer communication important? It’s important because it’s a part of providing good customer service, plus it can help you keep your appointment book full and make more money. There are three easy and flexible customer communication tools available with our appointment scheduling software: customer calendar, emails (including email reminders) and letters. 

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